Everything you need to know about Proxenta - what it does, how it deploys, and how it keeps your data safe.
About Proxenta
What is Proxenta.ai?
Proxenta.ai is a complete AI customer engagement platform. It unifies your chatbot, agent inbox, lead generation, sales pipeline, campaigns, and analytics into one place - so every customer conversation across every channel runs through a single intelligent system.
What does Proxenta actually do?
It handles the full customer conversation lifecycle. The AI resolves routine questions instantly across 200+ languages, routes complex issues to the right human, captures and scores leads automatically, runs multi-channel campaigns, and gives you live analytics on all of it - replacing five or more disconnected tools.
How is Proxenta different from a standalone chatbot?
A chatbot only answers questions. Proxenta is the whole engagement layer - chatbot, human handoff, ticketing, CRM, campaigns, and reporting in one system that shares context. The AI knows the customer's order history and past tickets, so answers are accurate and conversations never start from scratch.
What channels does Proxenta support?
WhatsApp, your website widget, Instagram, Facebook, Telegram, Email, and SMS - all unified into one inbox. One bot, every channel, one continuous experience.
Getting started
How long does it take to go live?
Under 24 hours on most channels - no dev team required. You connect your channels, point the AI at your existing content, and launch.
Do I need a developer to set it up?
No. Proxenta is designed for self-serve setup. For custom builds, deep integrations, or white-label deployments, our team can do the heavy lifting for you.
How does the AI learn about my business?
It trains on your own material - product catalogs, FAQs, policies, and past chat history. Reinforcement learning means accuracy climbs the more it's used.
Product & capabilities
How accurate is the AI chatbot?
97%+ intent detection accuracy, with semantic understanding that handles billing, orders, returns, and escalations end-to-end - not just scripted FAQ matching.
What happens when the AI can't handle a request?
It routes the conversation to the right human agent automatically, with full context attached. Agents also get an AI Co-Pilot giving real-time reply suggestions, so handoffs are fast and seamless.
Can Proxenta connect to my existing systems?
Yes. It reads and writes live to your CRM, ERP, and order systems, and connects to 40+ tools out of the box - including Shopify, Salesforce, HubSpot, Zendesk, Stripe, and Jira.
What languages does it support?
200+ languages, with understanding of context and nuance rather than literal translation.
Security & trust
Is my data secure?
Yes. Proxenta uses AES-256 encryption, is SOC 2 Type II certified, and is GDPR compliant.
What's your uptime guarantee?
A 99.9% uptime SLA.
Who can access my data?
Access is role-based - agents, supervisors, and admins each get the right level of permission.
Pricing & plans
How much does Proxenta cost?
Pricing is structured around your business phase and goals rather than rigid per-seat fees. Plans scale from startup to enterprise - talk to us for a quote tailored to your volume.
Is there a free trial or free tier?
Every plan includes onboarding support. Reach out and we'll set up a trial for your team.
What's included in support?
Every customer gets a dedicated success team from onboarding through scale.
Common objections
We already use Intercom or Zendesk. Why switch?
Those tools each solve one piece. Proxenta replaces five or more disconnected systems with one AI-native platform - so you stop paying for, and stitching together, separate chatbot, inbox, CRM, and campaign tools. One platform, shared context, lower total cost.
Will the AI replace my support team?
No - it makes them better. The AI handles repetitive, high-volume queries so your team focuses on the complex, high-value conversations that need a human. Agents get an AI Co-Pilot, not a pink slip.
Is AI customer service good enough yet?
With 97%+ intent accuracy and live data integration, Proxenta resolves the majority of routine queries correctly and instantly - and escalates the rest with full context. You stay in control of where the line between AI and human sits.